Andon-SSP | Shop Support Platform
Visual Production Management
Andon-SSP from Outsiders Solutions is a modern, real-time manufacturing performance and escalation platform based on the ANDON philosophy (visual communication of production status). It unifies devices, operators, supervisors, and management into a single live operational layer—driving faster response, higher throughput, safer operations, and continuous improvement. Designed for multi-site, multi-language, mixed-technology environments, Andon-SSP transforms raw shop-floor signals into actionable clarity.
See Andon-SSP in Action
Watch the horizontal overview to experience the live production board, escalation flow, and visual management in motion.
Hardware
RF technology very reliable in workshops compared to WiFi. No limit of remotes. No limit of receivers. Technology proven for over 15 years.
Core Value Pillars
Instant Visibility
Live status of cells, devices, and production states at a glance
Proactive Escalation
Intelligent alerting prevents minor slowdowns from becoming stoppages
Operational Discipline
Structured actions guide teams through consistent resolution steps
Connected Workforce
Every role aligned—operators empowered, leadership informed
Global Scalability
Built for multilingual, multi-facility, always-on environments
Enterprise-Grade Security
Multi-tenant isolation, API key authentication, rate limiting, and defense-in-depth architecture validated across 25+ security checkpoints
Contextual Logistics - Call Reasons
Andon-SSP goes beyond simple downtime tracking with specific, configurable call reasons that trigger guided, multi-step resolution flows
Forklift Requests
Material movement and staging with immediate dispatch notification
Material Requests
Replenishment and supply logistics to prevent line stoppages
Quality Checks
Inspection escalation and hold procedures with documented actions
Maintenance Calls
Equipment intervention and technical support with response tracking
Safety Concerns
Immediate escalation of hazard conditions with priority routing
Custom Reasons
Fully configurable call reasons tailored to your production environment
Operator-Focused Design
Andon-SSP reduces cognitive load and empowers floor workers with simplicity and clarity
Single View Experience
Operators see only what matters—their station, their calls, their actions. No clutter, no confusion.
Virtual Remote Mode
Touchscreen or tablet-based soft remotes complement physical RF devices, giving operators flexibility without sacrificing simplicity
Instant Feedback
Visual and audio confirmation of every action—operators know their call was received and help is on the way
Complete Bilingual Support
Full English/French interface ensures every team member works in their preferred language
Built for Quebec SMEs
Disruptive value specifically designed for small and medium manufacturers
Bilingual by Design
Full English and French language support—core to the platform, not an afterthought
Local Expertise
Based in Sherbrooke, Quebec. We understand the regulatory, cultural, and operational realities of Quebec manufacturing
Accessible Pricing
Designed to be affordable for SMEs, not just enterprise giants. High-value, low-complexity deployment
Scalable Growth
Start with a single production line, expand to multiple facilities. Andon-SSP grows with your business
Hybrid Connectivity Approach
Best of both worlds—industrial-grade hardware plus modern web access
Andon-SSP combines RF (Radio Frequency) hardware for floor devices with a Progressive Web App for supervisors and management—ensuring reliable floor operations with flexible, anywhere access for oversight and analysis. Use your own hardware or ours for maximum deployment flexibility.
Key Business Outcomes
Core Capabilities
Comprehensive features designed for modern manufacturing environments
Real-Time Production Board
Live, auto-refreshing view of every manufacturing cell and workstation status
Cell & Device Management
Structured organization of physical and logical production environments with linked devices and remotes
Actionable Events (Cell Actions)
Guided multi-step resolution flows (2-step or 3-step modes) to standardize reactions to issues
Smart Remotes & Input Devices
Physical and virtual triggers enabling immediate event signaling from the floor
Escalation & Notifications
Tiered email, SMS, and Microsoft Teams alerts with configurable groups, urgency levels, escalation sequencing, and timezone-aware scheduling
Viewer Mode
Purpose-built full-screen display for control rooms, team areas, and visual management boards
Multi-Language Experience
Complete multilingual interface for global teams with consistent terminology across regions
Role-Based User Management
Granular permissioning ensuring the right visibility, control, and accountability
Operational Logging
Comprehensive, export-ready historical records of events, actions, alerts, and outcomes
Sound & Alert Grouping
Contextual audio and grouped notification logic to prioritize critical interventions
System Health & Diagnostics
Continuous monitoring of system behavior and device connectivity for proactive stability
Integration Readiness
Designed to connect with ERP, MES, analytics, and automation ecosystems for unified data flow
Deep Analysis Option
Optional access to 2nd level data including response times, call reasons, intervention details, and advanced analytics for in-depth performance insights
OEE Dashboard & Analytics
Comprehensive Overall Equipment Effectiveness dashboard with Pareto charts, donut visualizations for top issues, availability rate calculations, and per-workstation call breakdowns—all with full bilingual support
Downtime Categorization Dashboard
Pareto analysis of downtime by category with stacked bar charts, detailed breakdown tables, summary cards showing total downtime, top categories, and average downtime per call
Microsoft Teams Notifications
Rich adaptive card notifications sent directly to Microsoft Teams channels via webhooks, with color-coded headers, phase status, response times, and compact 3-column layouts
Floor Manager Interface
Dedicated mobile-friendly interface for supervisors to monitor active calls, assign or clear call reasons in real-time, and manage floor operations with live SignalR updates
Virtual Remote
Browser-based virtual remote enabling operators to trigger calls from any device without physical hardware, with tenant-isolated cell action selection and real-time SignalR communication
Contact Scheduling & Timezone Management
Configure notification schedules per contact with day-of-week, time windows, and timezone-aware delivery ensuring alerts reach the right people at the right time across regions
Product Overview
Download our comprehensive product sheet to learn more about Andon-SSP capabilities, characteristics, and advantages.
Common Use Cases
- Live production cell monitoring
- Escalation of quality or safety concerns
- Machine or station interruption tracking
- Standardized shift handover visibility
- Device-triggered intervention workflows
- Multi-site performance comparisons
- OEE tracking with Pareto analysis of downtime categories
- Floor manager real-time call reason assignment and monitoring
- Microsoft Teams webhook notifications for call escalations
Key Differentiators
- Real-time immediacy, not delayed batch reporting
- Structured escalation plus guided resolution—not just passive dashboards
- Deep multilingual readiness built in, not bolted on
- Designed equally for operators, supervisors, engineering, and leadership
- Extensible integration posture for enterprise continuity
- Built-in OEE and downtime dashboards with Pareto analysis—no separate BI tool required
Command the Moment
Andon-SSP delivers live manufacturing clarity, structured escalation, and action discipline—so your teams solve faster, waste less, and scale best practices globally